artwork:  setup charges can be minimized if artwork is provided to size and color.  Artwork charges to convert rastered art to the vectored format is offered at a reduced rate of $35 per design.  Artwork charges to assist customer with design is offered at a rate of $50 per hour.  Types of files of images that can be submitted;

• vectored art is our preferred file format  i.e.) EPS, CDR, AI Files
• rastered art, must be converted to the vectored format  i.e.)  PDF, JPEG or Bitmap Files 

please note that your computer screen color is not always correctly matched to your design.  PRO-IMAGE shall not be responsible for any color matching errors unless specific pantone colors were supplied to PRO-IMAGE in writing by customer.

cancellations:  customer will be billed for all work produced by PRO-IMAGE prior to the cancellation date and original artwork shall be retained by PRO-IMAGE.  Buyer will be billed a ten percent (10%) restocking fee as well as any and all shipping / freight charges on items we're able to return.

changes:  change in order must be approved / signed by the customer.  PRO-IMAGE accepts no responsibility for missed deadlines caused by changes requested by customer.

custom digitizing for embroidery: is offered at a reduced rate of $55 per average sized logo, that is artwork that can fit into a five (5") circle.  Artwork larger than that will be charged a digitizing fee of $100.

customer provided garments:  will be billed a handling fee of $2.00 per item.   In the event of damage to customer provided goods, PRO-IMAGE is liable only for the embellishment charges and not the cost of the goods provided by the customer.

finance charge:   unpaid invoices are considered past due after 30 days from invoice date.  A charge of 1.50% per month (18%) per annum or the current maximum applicable rate by law will be charged to all past due accounts.  Should legal action be necessary to enforce collection on this account, PRO-IMAGE shall be entitled to reasonable attorney fees and court costs in addition to any other relief granted.

order acceptance:  all orders are binding upon the client once artwork has been approved.  Verbal, email, fax or signed work-estimate constitutes order acceptance of all terms and policies stated herein.

returned checks:  customers will be charged a $45.00 handling fee for each returned check.

rush orders:  additional fees of fifty percent (50%) of total order for next day job completion or twenty-five percent (25%) of total order for 2-3 day job completion will be added to all rush order requests following confirmation of customers art work.  Verbal, email, fax or a signed work-estimate constitutes rush order acceptance.  Charges will be calculated as follows;

• a minimum rush order fee of $50 will be charged
• if greater than $50, then amount of actual rush order fee will apply

terms: a fifty percent (50%) deposit will be required on all orders with the remaining balance due prior to or upon delivery.   All sales are final on all decorated items, no refunds and no exchanges.